Shipping Policy
Last Updated: [08/10/2025]
We’re excited to get your ReclaimHer Woodworks order on its way to you!
Local delivery is available for Burnsville and Spruce Pine, NC, for a $10 fee. Please email us BEFORE placing your order if you are outside of this area. Areas outside of this will be considered for an additional cost of $0.70 per mile beyond Burnsville or Spruce Pine, whichever is closer to the delivery address. You will be contacted via email to discuss the details of your delivery location, date, and time. ***PLEASE NOTE that all delivery orders will be held for a period of 30 days from the date of purchase. If delivery arrangements have not been made within this 30-day window, the order will be forfeited, and NO REFUND WILL BE ISSUED. We encourage customers to coordinate delivery promptly to ensure the timely receipt of their unique creations.
Processing Time
Most orders ship within 7–10 business days. If your item needs a little extra time to be crafted or prepared, we’ll email you right away with an updated shipping estimate.
After Your Order Ships
You’ll receive a tracking number by email. Once the carrier has your package, delivery times may vary due to specific carrier delays, weather, or other circumstances beyond our control. If your tracking shows “delivered” but you can’t locate your package, we recommend checking with your local post office, UPS, FedEx (depending on which carrier is responsible for delivery), or your neighbors (in case of an incorrect delivery location) first. If you have not received or located your package after exhausting these resources first, please contact us.
Questions?
If you have any concerns about your shipment, just reach out to us at reclaimherwoodworks@gmail.com — we’re happy to help.
Refund Policy
We want you to love your purchase! Because each item is handcrafted and made to order, all sales are final.
If your order arrives defective or damaged, please contact us within 10 [TEN] days of delivery. Just send us an email with your order number, a brief description of the issue, and clear photos of the item and packaging. We’ll review your request quickly and arrange for a replacement or refund ONLY IF the defect or damage is confirmed.
Please note: Damage from normal use, accidents, or improper care is not covered under this policy.
You are responsible for any shipping charges on approved return orders.
Before You Order
To help ensure your satisfaction:
Double-check sizes, colors, and product descriptions before purchasing.
Remember that handcrafted and natural materials may have slight variations — these are part of the charm, not defects.
Thank you for understanding and supporting our small business — every order truly means the world to us!
Terms of Service
Last Updated: [08/10/2025]
By purchasing from ReclaimHer Woodworks (“we,” “us,” or “our”), you agree to the following terms and conditions:
1. Products & Descriptions
We make every effort to display product colors, details, and descriptions accurately. However, slight variations may occur due to screen settings, photography, or natural material differences.
2. Pricing & Payment
All prices are listed in USD and are subject to change without notice. Payment is due in full at the time of purchase.
3. Order Processing & Shipping
Processing times vary and are noted in each product listing. We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.
4. Returns & Refunds
All sales are final unless the item is received defective or damaged. Please refer to our Return & Refund Policy for details.
5. Intellectual Property
All content on our website, social media, and product designs are the property of ReclaimHer Woodworks and may not be copied, reproduced, or distributed without our written permission.
6. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any damages, injuries, or losses arising from the use or misuse of our products.
7. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be posted on this page with the updated date.
If you have any questions about these Terms, please contact us here.
Privacy Policy
Last Updated: [08/10/2025]
ReclaimHer Woodworks (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, social media, or make a purchase from us.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, shipping/billing address, phone number, and payment details when you place an order.
Non-Personal Information: Browser type, device information, and website usage data through cookies or analytics tools.
2. How We Use Your Information
We use your information to:
Process and fulfill orders.
Communicate with you about your purchase, inquiries, or promotions.
Improve our products, services, and website experience.
Comply with legal obligations.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only with:
Service Providers (such as payment processors, shipping carriers, and website hosts) to complete your orders.
Legal Authorities if required by law or to protect our rights.
4. Cookies & Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can adjust your browser settings to refuse cookies, but some features may not work properly.
5. Data Security
We take reasonable measures to protect your personal information. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you.
Request corrections or deletion of your data.
Opt out of marketing communications at any time.
To exercise these rights, contact us at reclaimherwoodworks@gmail.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us here.